Shipping

Shipping

We offer various types of shipping and packaging for ambient, chilled and frozen items.

There is no minimum order amount.

Mail Order

Please allow 7 working days for order preparation and 3 days for delivery! Most of our orders are processed much faster than this.

Orders containing chilled or frozen items are only shipped on a Monday, Tuesday or Wednesday so that they are not held up in a depot over the weekend. As it has been our experience that pack-stations cause frequent problems we do not ship any chilled or frozen products to pack-stations. Thank you for your understanding.

Shipping fees

We offer flat rate shipping within Germany of €5.00 on orders up to €75.00

Free Shipping within Germany on orders over €75.00

EU shipping based on weights.

 

 Country  0-5kg  5-10kg  10-20kg  20-30kg**
 Austria  €16.90  €21.99  €32.10   €42.20 
 Belgium  €16.90  €21.99   €32.10   €42.20 
 Denmark  €16.90  €21.99  €32.10   €42.20 
 France  €16.90  €21.99   €32.10   €42.20 
 Germany  0-30kg: €5.00*    
 Italy  €18.40  €24.10  €35.40  €46.70
 Luxembourg  €16.90  €21.99   €32.10   €42.20 
 Netherlands  €16.90  €21.99   €32.10   €42.20 
 Portugal  €18.99  €25.30   €37.80   €50.30 
 Spain  €18.40  €24.10   €35.40  €46.70 

* free shipping on orders over €75.00

**For heavier EU parcels please contact us so that we can calculate an accurate shipping price for the given weight.

Packaging Fees

Packaging fees are additional to shipping fees. They are for the required packaging materials & coolant/s required for chilled and / or frozen shipping to ensure that the cold chain remains intact.

Because of this, we do recommend that if you order chilled or frozen items, you order more than one item to make the packaging fees worthwhile.

Shipping Type   Required Packaging Cost Of Packaging
 Chilled Shipping  Cool bag & coolant  €2.75
 Frozen Shipping  Polystyrene box & coolant  €6.50
 Chilled & Frozen Combined Shipping  Cool bag, polystyrene box & 2 separate coolants  €9.25

 

 Mobile Store (collection from a pick up point)

There is no shipping fee or packaging fee when you collect your order from one of our pick up points.

 

Click & Collect - Warehouse Schwalmtal

There is no shipping fee or packaging fee when you collect your order from our warehouse.